A place to trade ideas and to learn ways to run a succesful remodeling business
Thursday, May 28, 2009
Door Hanger
Have you ever left the project at the end of the day and not had an opportunity to call the client or do you think they will wonder what got accomplished today? A great idea we received from one of our past employees was a door hanger. We had a plain white door hanger created with our logo, a date line and a notes area with about 10 - 12 lines to allow us to write on. At the end of the day we filled out the door hanger with all the things we did, answered questions before they had a chance to ask them and let them know what our schedule was for the next day, we then date and sign the hanger and leave it on the door coming into the house from the garage. The response was awesome, people felt involved and relived that we kept them in the loop. The best thing is when you know they will questions something you have done, it may not look right because you are not finished, you can explain that in the notes and it allows them not to worry all night until they get a chance to talk to you the next day. The hanger also allows you to insert warnings like stay off the tile or do not use that toilet before the go to use it and are upset because it does not work and no-one let them know, remember it is the smallest details in this business that make the biggest difference.
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1 comment:
HI
Great information and the best thing is when you know they will questions something you have done, it may not look right because you are not finished, you can explain that in the notes and it allows them not to worry all night until they get a chance to talk to you the next day.
James Parker.
Web design Company
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